Terms of service

1. These terms

These terms apply to your use of Magyc's AI receptionist, dashboard and related services (the “Service”). “You” means the practice or business that signs up, and the people it authorises to use the Service. If you've signed a separate order form or agreement with us, that document takes priority where it differs from these terms.

2. The Service

Magyc answers calls and web voice chats on your behalf, responds using the information and instructions you give us, can check availability and book appointments in scheduling systems you connect, and records calls so you can review them. We may improve, change or add features over time. If we remove something you rely on, we'll give you reasonable notice.

3. Your responsibilities

• Accurate information. You're responsible for the hours, services, prices, policies and instructions you give us, and for keeping them up to date.
• Clinical judgement. Magyc is an administrative tool. It doesn't provide medical or dental advice, diagnosis or treatment. You're responsible for approving any guidance your receptionist gives, such as first-aid or emergency instructions.
• Patients and the law. You're responsible for your obligations to your patients, including any notice or consent required for recording calls and for using a service provider to handle their information.
• Connected systems. You must have the right to connect any scheduling or phone system you link to Magyc, and to let us use it on your behalf.
• Accounts. Keep logins confidential, give access only to people who need it, and tell us promptly if you suspect unauthorised access.
• Acceptable use. Don't use the Service for anything unlawful, to mislead callers, to send unsolicited marketing, or to interfere with the Service or other customers.

4. AI limitations

Magyc uses AI to understand callers and respond. It's accurate most of the time but it can misunderstand a caller, mishear details or occasionally say something it shouldn't. You can review every call, and you should check bookings and messages as part of your normal workflow. Magyc isn't an emergency service: callers with emergencies are directed to 911.

5. Patient information

Personal information about your callers belongs to your practice. We process it on your behalf, only to provide the Service, as described in our privacy policy. We'll protect it with reasonable safeguards, help you respond to access and correction requests, and notify you without delay of any breach affecting it. When you leave, we'll provide your data on request and then delete it, except where the law requires us to keep it.

6. Fees

Fees, billing frequency and included usage are set out in your order or quote. Unless agreed otherwise, fees are billed in advance in Canadian dollars, exclude applicable taxes, and are non-refundable except as these terms say. We may change prices with at least 30 days' notice, effective at your next billing period. If an invoice is unpaid for more than 30 days after notice, we may suspend the Service.

7. Term and cancellation

Your subscription runs for the period in your order and renews unless either of us cancels before renewal. You can cancel by emailing hello@magyc.ca. We may suspend or end the Service if you materially breach these terms and don't fix it within 15 days of notice, or immediately if continuing would break the law or put others at risk.

8. Intellectual property

We own the Service and everything we build into it. You own your practice's content and data. You give us permission to use them to provide and support the Service for you. If you send us feedback, we may use it without obligation to you.

9. Warranties

We'll provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is”, and we don't promise that it will be uninterrupted, error-free, or that every call will be answered or understood correctly. Phone networks, internet connections and connected systems outside our control can fail.

10. Liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, such as lost profits or lost revenue from missed appointments, and each party's total liability under these terms is limited to the fees you paid in the 12 months before the claim. These limits don't apply to amounts you owe us, to breaches of confidentiality or privacy obligations caused by gross negligence or wilful misconduct, or to liability that can't be limited by law.

11. Changes to these terms

We may update these terms. We'll post the new version here and, for material changes, notify account holders at least 30 days in advance. Continuing to use the Service after the change takes effect means you accept it.

12. General

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction over any dispute. If part of these terms is found unenforceable, the rest still applies. Neither of us is responsible for delays caused by events beyond reasonable control.

13. Contact

Questions about these terms: hello@magyc.ca.