What do missed calls cost your practice?

Every unanswered call is a patient deciding whether to try again or call the next office. Put in your own numbers and see what answering all of them is worth.

Your numbers

Missed calls, costed.

Change any number and the result updates as you type. The defaults are a starting point, not a benchmark.

Your calls

LocationsPractices answering their own phones

Days open per monthDays the phones are staffed

Inbound calls per dayPer location, on an average day

Calls you missUnanswered or sent to voicemail: lunch, after hours, busy moments

What those calls are worth

Missed calls that want an appointmentVersus questions, confirmations and other calls

Of those, how many book when answeredThe rest would have called another office or not booked anyway

Revenue from a booked visitA typical first visit: exam, X-rays and cleaning

Your front desk

Front desk hourly costWage plus benefits

Minutes per callAverage time your team spends on a call

min

What comes back each month

$16,192

per month · $194,304 a year

Missed calls a month220
Of those, wanting an appointment88
Patients booked instead of lost53
Revenue from those visits$15,840
Front desk hours freed up15 hrs
Value of that time$352

Walk through these numbers with us →

880 calls × 25% missed × 40% wanting an appointment × 60% booking when answered × $300 per visit, plus 4 minutes of front desk time for each missed call. First visits only: it doesn't count treatment, recalls or a patient's lifetime value, so the real figure is usually higher.

Not sure how many calls you miss? Most phone systems show unanswered and voicemail calls in their call log. Our guide to finding and fixing missed calls walks through it in ten minutes.

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See it with your own calls.

We'll walk through these numbers against your practice's real call log in a 15-minute demo.

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